Blueberry modernized Uvex’s outdated prescription order system with a secure cloud-hosted CRM that automated complex workflows, enhanced data accuracy, and improved global customer experience. The platform empowered sales teams and opticians with real-time order tracking that allowed transparency and reliability across every transaction.
Challenges
- Manual, paper-based ordering slowed fulfilment
- Outdated complex systems hindered analytics and reporting
- Lack of integration with third-party vendors
Blueberry’s Solution
- Digitized workflows using Blueberry Web Template framework
- Integrated permissions and automated order forwarding to manufacturers
- Developed a high-street optician portal for real-time order access
Business Impact
- Improved efficiency and speed of order management
- Reduced administrative overhead and paper waste
- Enhanced data visibility and reporting
