SERVICES : SUPPORT

Around-the-clock customer support to keep your operations flawless

SERVICES : SUPPORT

Innovative software development
for growth and transformation.

Support that sustains software excellence

Custom software isn’t just a one-time investment, it’s a long-term strategy for growth. But to fully realize its value, it requires more than development; it demands dependable support. With a dedicated team by your side, you can ensure that your software stays functional, secure, and aligned with changing business needs.

Whether it’s enhancing existing features, resolving technical issues, or maintaining performance, investing in expert software support is essential for achieving operational excellence. Our support services are designed to help your software evolve, scale, and stay relevant, empowering your business to perform at its peak.

BENEFITS

Support benefits that go beyond problem-solving

Tailored Approach

Every business is different—and so is every custom software solution. Our support team takes a personalized approach to resolve challenges and offer targeted improvements.

Reliable Troubleshooting

Even the most robust applications can encounter issues. We ensure swift identification and resolution of bugs to reduce downtime and maintain uninterrupted business operations.

Adaptability

As your business evolves, so should your software. We provide timely updates, integrations, and enhancements to keep your system competitive and aligned with your goals.

Preventive Maintenance

Our round-the-clock monitoring allows us to detect potential issues before they escalate—ensuring your systems remain secure and fully functional.

Reinforced Security

We don’t just fix issues; we fortify your defenses. Our team actively supports and enhances advanced, custom-built security features to meet compliance and protect sensitive data.

Capabilities

At Blueberry Systems, our DevOps services are built to simplify and strengthen software development, deployment, and scalability.

Core Support Functions

We ensure uninterrupted operations through rapid issue resolution, swift bug fixes, and timely security patches. Our team continuously refines system performance, rolls out version updates, and delivers functional enhancements to support your growth.

Communication & Support Channels

Get expert assistance through your preferred channel - email, phone, chat, or remote access. Our dedicated engineers understand your software inside out, offering flexible onsite and remote support options for seamless issue handling.

Additional Capabilities

Gain deeper visibility with tailored reporting and analytics, while enjoying effortless integration with third-party platforms. We also fine-tune your software for the cloud and implement robust security to safeguard your data against evolving threats.

How we keep your software future-ready

At Blueberry Systems, we go beyond technical support, we partner with you to ensure your software continues to evolve, scale, and serve your long-term business vision. From discovery to training, our end-to-end approach ensures resilience, agility, and consistent performance. Using agile practices, we deliver timely updates, resolve issues quickly, and ensure strong security. Our QA processes and user training further empower your team to make the most of your software investment, creating a cycle of continual improvement and business enablement.

Cloud
Management

Seamlessly transition to the cloud, ensuring reliability, scalability, and security, while optimizing costs and gaining real-time insights into cloud performance for well-informed decision-making.

Enhanced Scalability: Easily scale resources up or down to meet fluctuating demands, ensuring cost-efficiency and agility.

Improved Security: Monitor cloud environments for potential threats & vulnerabilities, enhancing protection & compliance.

Real-time Insights: Gain actionable insights into performance and usage, enabling well-informed decision-making.

Reduced Downtime: Proactively monitor cloud environments to identify and address issues before they impact operations.

Support &
Help Desk

Our dedicated and experienced support teams offer prompt assistance and effective resolutions for customer needs and issues. Our team members treat your customers as their own, enhancing satisfaction, retention, and loyalty.

Rapid Issue Resolution: Receive prompt assistance & resolution for technical issues, minimizing downtime and disruption.

24/7 Availability: Access support services round-the-clock, ensuring continuous operations and peace of mind.

Improved Productivity: Empower employees with efficient support services, enabling them to focus on responsibilities.

Enhanced User Satisfaction: Provide users with reliable support and assistance, fostering trust and loyalty to your organization.

Middleware
Hosting

delaPlex provides the expert resources, infrastructure and services needed to support the integration, deployment and management of middleware applications.

Scalability: Easily scale resources to accommodate changing workloads and business needs, ensuring flexibility and agility.

Enhanced Performance: Optimize middleware environments for speed & efficiency, improving responsiveness & user experience.

Simplified Management: Streamline middleware administration and maintenance tasks, reducing complexity and overhead.

Seamless Integration: Ensure seamless integration of middleware applications, facilitating efficient data exchange and communication.

Cost
Predictability

Tailored cost models ensure expenses are controlled and forecasted accurately, allowing for effective budget planning and resource allocation.

Budget Optimization: Gain insights into anticipated costs and allocate resources, maximizing ROI and minimizing waste.

Accurate Forecasting: Predict future expenses with confidence, enabling proactive financial planning and decision-making.

Financial Transparency: Understand the breakdown of costs and expenses, enhancing visibility and accountability.

Risk Management: Identify potential cost overruns and budget deviations early, allowing for timely corrective actions.

Testimonials

What clients say about us.

Steve Philliops,
Director

Asset Management Surveyors Ltd.

Blueberry played a big part in turning our thoughts into reality and were a joy to work with.

Jack Straughan,
Sr. Director of Underwriting

ADP TotalSource

This is a huge win for the department…

Thank all of you for your work and dedication here. This is a huge win for the department. Thank you so much for your support.

Hugh Massie,
Chief Executive Officer

DNA Behavior

delaPlex is an outstanding company…

delaPlex is an outstanding company that provides us with reliable service and security, which is essential for the future growth of our business. I have no hesitation in recommending delaPlex to any business.

Insights

Explore our extensive library of articles, case studies, and brand news.

MORE INSIGHTS

Vehicle Tracking – Responsive Web Application

Headquartered in Denmark, Arla recently built a state-of-the-art milk production facility at Aylesbury, around 30 miles from London. The system Blueberry developed manages all the vehicles coming in and out of the Aylesbury site. This includes booking vehicles in via a portal exposed to Arla’s customers and tracking the location of lorries as they move around the yard, dropping off completed deliveries and becoming assigned to new delivery runs.

Parcel Tracking – Cloud-Hosted Web Application

Allport Cargo Services is a UK-based freight forwarding and logistics company, operating in over 100 countries.Blueberry built a bespoke web application for Allport which replaced an inefficient manual process with an easy-to-use step-by-step online portal for their customers to book courier services online.As the size and weight of the parcel is entered, the system automatically calculates cost for the preferred delivery option. Behind the scenes, the system integrates with the public APIs of a number of courier services e.g. DHL and GB Mail.

Business Improvement System – Cloud-Hosted Web Application

Tarmac is the well-known manufacturer of building materials operating from many locations around the UK. They required an internal system that all of their staff could use, irrespective of their location, to propose business improvement opportunities, with a focus on operational efficiency and cost-savings.For some years, they had been using a spreadsheet-based system, but this was cumbersome as each proposal had to be circulated and signed off by multiple tiers of management. It was also very complicated and time consuming to aggregate the data from the proposals to identify the overall cost savings for management reporting.

Collaborative, trusted development.

Schedule a Meeting!

+44 1242 650 360

enquiries@blueberrysystems.co.uk

Modern, custom software development solutions leveraging GenAI to drive business
transformation and success.